Writing Assignment 2: The Negative Message (Indirect Strategy), Part 2 (2023)


English 1010 Writing Assignment 2, Part 1 to get started.


Okay, so now we're going to the last part.

We're going to put in our contact information at the bottom, and the in the bottom footer, so I'm just going to go back into my assignment sheet and select just what I want here.

Just these pieces.

I'm just left clicking and dragging across, and then releasing.

I have it selected, press, Ctrl C, go right into the section, again, and press, Ctrl V., That, pastes, it, and I'm going to delete the punctuation and little introductions for each one.

I'm going to type in P for phone, and I'll, put a colon, space, and then I'm going to type in a space and an F and a colon for fax and a space, and then I'm pressing the tab key right here and pressing the tab key here.

And this is going to center it for me.


Yours is not so nicely centered where you've got the exact amount of space between each part.

You can take this center, and you can drag it to the left or to the right, depending on what you need.

So, I'll, show you what I mean.

Select it or just click and hold it, and you can drag back and forth.

So, I like it right where it is.

I think it looks really nice already, so I'm going to click, 'close, Header and Footer.' Now, for this assignment.

You are finished as far as the letterhead goes.

You've got a letterhead.

But it says, the company name (it's, nice and large and easy to read), the physical address, and then down below.

You've got the contact information.

You can stop here and just begin typing your letter by making sure you press the return key.

So that you've got about a half an inch below the last line of your of your header, or your letterhead.


This is good.

I can start typing.

My date here.

This is April, 10, yeah.

I can do that, and then do the quad spacing.

But the reason why I like doing this particular format and not using a template is because you do have more control over your spacing, and, again, you always want to go back one more time, press, Ctrl A, go into the 'paragraph,' and make sure you've got zero before, zero, after, and single space., One.

More thing I want to show you in case, you're interested, you can create a logo, so it's, very simple.

You can see that I have got my tool - my snipping tool - at the bottom.


You don't have your snipping tool available already.

You can press (Can.

You guys see it?) I'm, clicking on the 'start' button in the lower left hand, corner.

And you can start typing in 'snipping,', and it [the snipping tool.

Icon] will pop up for you.

So you can use it like that.

So, that will be your snipping tool.

And you can shrink it.

And then just pick it up.

Whenever you need it., So I'm going to go to a ..., (right, quick, I'm, gonna do it all over for you.

So you can see my process), so I'm going to go to Google.

I'm going to type in 'data processing' because I'm just thinking Datatron may be like a data processing company., Click on 'images,'.

And then we're gonna scroll until we find one that looks right.


It's already got a water print behind it.

Let's, not choose that one just because you've already got a watermark behind it., Let's do this:.

Let's click, 'new,' and I'm going to grab this one and take that image, open up your document, and press, Ctrl V., That copies, the image, and then I'm going to right, click, 'save as picture,' and I'm just going to put 'datatron Logo.' Yeah, replace that image.


So you can see exactly how to do this, and then I'm going to go ahead and delete.

The image I don't need it right? There.

I'm going to go up here and press, 'insert,' 'pictures,' and we're going to scroll down 'til.

We find the Datatron logo, and then it's far, too huge.

It's "ginormous.", You, just can't use that.

So we're going to use on the format tab - we're going to look right here, where you've got height and width.


You click, the height, the width accommodates, okay? So that looks pretty good.

So I'm going to take this now, and I'll show you;.

You can't drag it.

You, see how you can't drag that? So, we're going to right, click on it, and we're going to choose the option to wrap text, and we're going to put behind text; now I can drag it right at the one-inch margin, and I'm nice and even.

The, Datatron, Inc.

And the physical address are nicely.

Organized, are arranged in line with the logo.

And, I'm, just going to click out.

So there's, my logo.

Again, you don't have to use a logo.


You want to use a logo.

You can use one.

You can do other things.

If you don't want to have a logo; also, I will show you what else you can do to make your paper.

Look nice.

You can select your heading.

And right here on the 'home' tab in the 'paragraph' section.

You have this little box.

You can do a line above.

You can do a line.


You can do both;.

You can do a line above and a line below.

If you want to., You can put a horizontal, line; that's going to make your writing go away for a few minutes.

I'm going to type it over again.

But you get the idea.

You can add things that will make your..


A nice...let's see if we do this one.

Let's, try putting it and just choosing a horizontal line that looks pretty.

I like that;, it's, very understated, very nice-looking.

And then you can go down a half inch below that., So, you're, talking about three, probably three, maybe four 'enters,' and then write the date like that, and then one, two, three, four, and then write the recipient's name.

And you might have to put her title, too (on.

The same line), because, let's see, in the assignment sheet.

She is the President, Board of Directors.

I'm going to copy this just to make it a little bit easier.

So let's, go here, and I'm gonna put 'president' right there, because you see how far this is if we put it all on one line.

See, how far it comes out beyond the center of the paper.

You don't want that.

So, let's, go ahead and go back, and we're just going to take the 'president,' and I'm going to put Board of Directors.

And then the 'samaritan Retirement Community.' It's going to have to go over a tiny bit, but there's, not any way we can go around unless you put it on the next line.

(And I, wouldn't do that).

And then you can just copy and paste again.

You know, copy and paste the address.

And you can just put your -.

You can break it up as you're supposed to so that your city and state are by themselves on the line by themselves.

But you can see how simple that is.

Let's see.

What was our recipient's name?? Her name is Mrs., Anna, J., Hadley.

So copy.

That., Let's, go ahead and put her name, here.


And now we do our one.

Two [enters]., Dear, Ms., I'm, sorry;, she's, using 'rs.', Mrs., Hadley, : - colon, right?, Because, it's, a business letter and then double-space and start typing your buffer., So, anyway, I hope, this helps you.

And before you submit your paper for a grade, please one more time, press, Ctrl A; in the 'paragraph' section, make sure you've got zero before, zero, after, single-space.

And when you do Ctrl a [or A], it selects your entire document, except for this footer.

And the footer is fine.


Not worried about it being single-spaced.

It's, fine like it is.

But that's all there is to.

It I'm going to upload these videos for you so that you can get started.


You have any questions, you know, my cell phone text.

And you know, my two email addresses.

So please contact me if you have any questions all before the due date, and I strongly advise each of you (even, if you got an 'a' on your paper), please go to the tutor.

She is awesome.

We've got one here at Carroll, campus, Ms., Pamela Yates.

But all of the campuses have a free writing tutor.

So please go and see the tutor on the campus closest to you.

If you don't want to drive to Carrollton to see Ms., Yates., Have, a wonderful, day., Bye, :).


What is the indirect approach of writing negative messages? ›

The direct approach places the negative news at the beginning of the message, while the indirect approach packages the negative news between a positive introduction, sometimes called a “buffer” or cushion, and a conclusion. Your negative message may include the rationale or reasons for the decision.

What is an example of a negative message? ›

What is an example of a negative message? An example of a negative message would be an email from a boss that starts with, "I'm sorry to say that you did not get the promotion." This is a direct way of delivering bad news that could be received poorly by the person who did not get the promotion.

Which part of a negative message is the most important ___________? ›

An explanation of the bad news is the most important part of a negative message because it prepares the reader for the refusal or denial – but it does NOT explicitly state the bad news yet.

What are the four components of an indirect negative message strategy? ›

Indirect approach
  • Open with a buffer statement.
  • Explain the situation.
  • Break the bad news.
  • Redirect or provide alternatives.
  • End politely and forward-looking.

What is an example of an indirect message? ›

Indirect communication examples are: sighing loudly in frustration instead of telling a person you are disappointed. rolling your eyes when you are upset but not voicing anything.

What are the three step of negative messages? ›

The generic organizational outline for a negative message uses the three blocks news, reasons, and goodwill and action.

What are the 4 writing strategies? ›

There are four different types of writing techniques in business:
  • Descriptive writing style. Descriptive writing immerses the reader into a story by creating a vivid picture of characters, settings and events in their mind. ...
  • Narrative writing style. ...
  • Persuasive writing style. ...
  • Expository writing style.
Mar 10, 2023

Why do we use indirect approach? ›

The indirect approach gives you a chance to prove your points and gradually overcome your audience's reservations. By deferring the conclusions and recommendations, you imply that you've weighed the evidence objectively without prejudging the facts.

Which three statements are goals for writing a negative message? ›

The primary goals of negative messages are to deliver the bad news respectfully, clearly, and logically and to maintain and develop goodwill with the reader.

What are three examples of negative communication quizlet? ›

Identify the examples of negative communication.
  • Treating patients impersonally.
  • Speaking clearly.
  • Interrupting patients as they are speaking.
  • Avoiding eye contact.
  • Giving detailed explanations or instructions.

What is an effective opening for a negative message? ›

Create a buffer statement

The first part of a negative news message, verbal or written, is a buffer statement. It provides neutral or positive information and establishes good will. It sets the tone and often serves as a cushion for the information to come.

What should all negative messages be? ›

All negative messages should be composed using the indirect plan. Trying to maintain neutrality in the opening of a negative message is unethical. Negative information may be included in the same paragraph as the explanation. One way to de-emphasize the negative inforrmation is to place it in a dependent clause.

What are the negative types of communication? ›

There are three main types of negative communication: passive, aggressive and passive aggressive.

Why is it important to properly deliver negative message? ›

Avoid legal liability or erroneous admission of guilt or culpability. Maintain the relationship, even if a formal association is being terminated. Reduce the anxiety associated with the negative news to increase comprehension. Achieve the designated business outcome.

What is indirect message in communication? ›

Indirect communication is acting out rather than directly saying what a person is thinking or feeling using facial expressions, tone of voice, and/or gestures.

What is an indirect plan message? ›

A message that uses the indirect pattern effectively will begin with a buffer that creates positive feelings but does not allude to the bad news, goes on to provide reasons and explanations for the bad news, then uses cushioning techniques to soften the blow of the bad news.

What is an example of indirect communication in the workplace? ›

Difference #1: Word choice
Direct communicationIndirect communication
You need to help me.It would be great if you could help me.
You can't take the weekend off.I'm not sure we can handle the workload without you this weekend. How about you take the next one off?
What's your job?What industry do you work in?
3 more rows
Jan 27, 2023

What are the three 3 types of messages? ›

When communication occurs, it typically happens in one of three ways: verbal, nonverbal and visual.

What are the 3 steps of writing message? ›

Writing is a process that can be divided into three stages: Pre-writing, drafting and the final revising stage which includes editing and proofreading.

What are the 5 writing strategies? ›

We often call these prewriting strategies “brainstorming techniques.” Five useful strategies are listing, clustering, freewriting, looping, and asking the six journalists' questions. These strategies help you with both your invention and organization of ideas, and they can aid you in developing topics for your writing.

What are examples of writing strategies? ›

Some of the writer's strategies include alliteration (a string of words with the same initial sound), similes, metaphors/analogies, sensory details (vividly describe sight, sound, smell, taste, and touch to engage the reader's senses), onomatopoeia (writing words that represent the sounds of the things they describe), ...

How do you use indirect strategy? ›

If you use an indirect approach, you add some kind of buffer, or padding, before you deliver your message. Such buffers usually express appreciation or understanding, although they can also present a neutral factual statement.

What is an indirect approach to strategy? ›

The 'indirect approach' is a philosophy applicable to all contests between parties and demands much of the leadership, since a lot can go wrong in the execution. 'When forced to fight, the indirect strategy involves using surprise, intelligence, logic, and human nature to exploit the enemy's weaknesses' (Steve W.

What is the indirect approach method? ›

The Indirect approach is a military strategy described and chronicled by B. H. Liddell Hart after World War I. It was an attempt to find a solution to the problem of high casualty rates in conflict zones with high force to space ratios, such as the Western Front on which he served.

What are the 3 examples of negative communication? ›

Don't let these eight communication bad habits define you.
  • Avoiding Eye Contact. ...
  • Not Listening. ...
  • Interrupting. ...
  • Using Verbal Placeholders. ...
  • Negativity. ...
  • Gossiping. ...
  • Not Responding to Email. ...
  • Lacking Contact Info in Signature Line.
Jan 16, 2019

What is one example of negative nonverbal communication? ›

Among the behaviors that indicate negative body language are: poor stance, avoiding eye contact, creating barriers, being clumsy with objects, inappropriate spacing, sweating, frowning, and overusing gestures.

How do you deliver a negative message? ›

Photos courtesy of the individual members.
  1. Anticipate And Prepare For Questions. ...
  2. Be The First To Break The News. ...
  3. Just Be Honest. ...
  4. Offer A Clear Explanation For The Decisions. ...
  5. Express Empathy. ...
  6. Remain Calm While Delivering The News. ...
  7. Don't Sugarcoat It. ...
  8. Own The Situation.
Apr 3, 2019

How do you start a negative response? ›

How to give negative feedback
  1. Ensure your emotions are stable and under control. ...
  2. Deliver the negative feedback in a private area. ...
  3. Give feedback that is centered on the behavior, not the person. ...
  4. Skip the superficial comments. ...
  5. Make sure the feedback is timely. ...
  6. Keep your feedback specific. ...
  7. Stay calm. ...
  8. Allow the employee to respond.
Jul 21, 2022

What are the goals of communicating a negative message? ›

Keep in mind these seven goals when delivering bad news in person or in writing: Be clear and concise to avoid being asked for additional clarification. Help the receiver understand and accept the news. Reduce the anxiety associated with the bad news as much as possible by expressing sympathy or empathy.

What is a negative conversation? ›

A negative conversation is one in which one person talks down to the other and dominates the conversation. Negative conversations often build tension between people and can eventually lead to conflict.

What is the impact of negative communication? ›

Poor communication can cause you and others to rush, feel stressed, overworked, and lack a sense of humor because of a lack of communication. As the best personality development mentor, lack of or improper communication creates a sense of anxiety and tension, which is unhelpful to productivity.

What is negative tone in communication? ›

Negative tones in speech are qualities of expression that reveal unhappy attitudes toward the subject—or even the listener. These vocal qualities may include pitch, volume, rhythm, and more, but in a sad or angry speaker, they add up to share that emotion.

How do negative values affect communication? ›

The negative effects of a negative attitude

You'll find that your communication style is negatively affected, and this increases the potential for miscommunication. You'll become more close-minded, and less able to communicate openly. Arguments, worry, and fear increase.

How do you communicate with difficult information? ›

5 Steps to Communicate a Difficult Message
  1. Focus on why. Before communicating the message or policy, take a step back to frame why the issue is important. ...
  2. Acknowledge the elephant in the room. ...
  3. Empathize with the counter-argument. ...
  4. Find common ground. ...
  5. Make time to listen.
Jun 23, 2021

What is the indirect approach in writing a message? ›

In the indirect approach, the evidence is presented first, leading therefore to the main idea. This is an inductive argument. This approach is best if your audience may be displeased about or may resist what you have to say.

What is indirect method of writing? ›

Indirect characterization is when an author reveals a character's traits through actions, thoughts, speech, etc., instead of saying it outright.

What is indirect approach in communication? ›

Indirect communication often requires a listener to interpret their message using nonverbal cues, tone and the context of the discussion. When analyzing indirect communication, a listener often gathers information from other sources, so the speaker's intentions are implicit.

What is the difference between the direct and the indirect approach to writing a message? ›

Using the direct approach, you deliver the message straight away after your salutation, whereas a more indirect approach will include some kind of buffer before you deliver your message.

What is the difference between a direct and indirect strategy? ›

Direct approaches give ordinary information or good news up front. In contrast, indirect approaches are used when you think your audience may reply with disappointment, annoyance, or defensiveness, or maybe you're not even sure how they will react to your idea.

How do you write indirect speech examples? ›

Check the examples:
  1. Direct : She said, 'She can dance'.
  2. Indirect: She said that she could dance.
  3. Direct: She said, 'I may buy a dress'.
  4. Indirect: She said that she might buy a dress.
  5. Direct: Rama said, 'I must complete the assignment'.
  6. Indirect: Rama said that he had to complete the assignment.
Aug 29, 2020

What are three 3 types of indirect methods? ›

Among indirect methods are surveys, exit interviews, focus groups, and the use of external reviewers.

How do you find the indirect method? ›

Take your accrual net income plus depreciation and subtract your change in accounts receivable, change in inventory, and change in accounts payable. Then add any noncash expenses and subtract any customer deposits.

Why do people use indirect messages? ›

Indirect communication allows you to edit and adjust your message as you go. This may naturally prevent missteps, conflicts, and even cultural miscommunications. Indirect communication will force you to become a better listener, to pay attention, to read body language, and look for nonverbal indicators.

How do you handle indirect communication? ›

By adopting five behaviors:
  1. Speaking slowly.
  2. Soften your statements.
  3. Pay attention to non-verbal language, including pauses, silence, and tone of voice.
  4. Use extra care when asking for a decision or an answer.
  5. Hide disagreement in elaborate and diplomatic words.
Aug 29, 2017

What is an example of an indirect persuasive message? ›

For example, if an advertiser wanted to persuade you that a cleaner named Blix removes stains, they could use a verbal metaphor like “Blix: Stain Grenade.” Or, they could use a visual metaphor by showing a picture of a bottle of Blix next to a hand grenade.

How do you start an InDirect message? ›

How Does the InDirect Method Work?
  1. give compliments when appropriate;
  2. show appreciation for the person or group of people;
  3. make statements that you think both you and they will agree upon;
  4. provide facts (which will make your news seem more reasonable);
  5. show understanding and empathy.

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